Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

Forbes contributors publish independent expert analyses and insights. In an era dominated by AI, algorithms, and automation, it’s easy to feel that career success hinges on mastering technology - not ...

When people describe a good communicator at work, they’re usually talking about a great presenter — not a great listener. In fact, few business school courses focus on building listening skills and ...

We have been communicating all our lives. So, why do we need to talk about special communication skills for leaders? Do you remember the expression, “You don’t get a second chance to make a first ...

The opinion you least want to hear can often be the most valuable. Here are tips on how to keep an open mind. 6 signs you might be a bad listener and what to do instead Good listening skills can help ...

Most leaders know listening is crucial, but distractions, packed schedules, and our own mental monologues often get in the way. The key isn’t listening more—it’s listening better. In Radical Listening ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Nurse leaders are quite familiar with this question from the HCAHPS survey: ...

In the corporate world, few rituals are as universally dreaded as the mandatory compliance training. It is often a passive, click-next-until-it’s-over exercise designed to generate a certificate ...

We all understand the importance of listening. But, there’s a big difference between hearing someone and actively listening to what they’re saying. We have all been in conversations where the other ...

“You cannot truly listen to anyone and do anything else at the same time." —M. Scott Peck, author of The Road Less Traveled. Active listening is a way of listening that involves full attention to what ...